Shipping Policy

At Groove, we prioritize quick and reliable processing and delivery of your orders within the United States.

Order Processing

Once your payment is confirmed, your order is processed within 1-2 business days. Processing times may extend during holidays, promotional sales, or periods of unusually high order volume.

Shipping and Delivery

After processing, packages are shipped with an estimated delivery window of 5-10 business days. Please note actual delivery may be influenced by the shipping destination, carrier performance, or unforeseen circumstances such as weather or customs delays.

Shipping Costs

Shipping fees vary based on your delivery address and preferred shipping method. These charges are calculated and displayed at checkout before you finalize your purchase.

Tracking Your Order

Once shipped, you will receive tracking information to monitor your package’s progress. Please allow some time for tracking details to update after shipment.

Potential Delays

From time to time, deliveries may be delayed due to factors outside of our control, including weather events, carrier service interruptions, customs processing, or holidays. We work diligently to minimize these disruptions.

Returns and Refunds

You may return eligible products within 30 calendar days from the date of delivery.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Refunds will be processed within 5-7 business days once we receive and inspect the returned products.

Order Cancellations

Cancellations can be requested within 12 hours of placing your order. After this window, orders typically proceed to processing and shipment preparation, which may make cancellation impossible.