Return & Refund Policy

Returns Eligibility and Timeframe

At Groove, you have 30 calendar days from the delivery date to request a return if you are not fully satisfied with your purchase. To qualify for a return, all items must be:

Unused and in their original condition, including original packaging, manuals, and accessories.
Free from any signs of misuse, damage, or alteration.
Suitable for resale upon return.

Failure to meet these requirements may result in denial of your return request.

Non-Returnable Products

The following items cannot be returned:

Customized or personalized products.
Gift cards and downloadable products.
Clearance or final sale items.
Products that have been used or damaged after delivery.

Refund Process

Once we receive and inspect your returned item, Groove will review your request promptly. Approved refunds will be issued to your original payment method. Please allow 5-7 business days, depending on your payment provider, for the refund to be processed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please keep all original packaging and contact us immediately for evaluation and resolution.

Return Shipping

You are responsible for return shipping costs unless the return is due to a defective item, damage during shipping, or an error made by Groove.

Order Processing and Shipping Times

Groove processes orders within 1-2 business days. Shipping usually takes between 5-10 business days. Shipping fees are calculated and displayed at checkout.